After aggressively pursuing an AI-driven workforce reduction strategy, Klarna says it is “evolving” the strategy and hiring customer service employees in an acknowledgment that people often still want to talk to a human.
One of Bank of America’s first AI programs 7 years ago was Erica.
As fraudsters leverage sophisticated tactics, including artificial intelligence (AI)-powered identity manipulation, the FinTech sector finds itself in the crosshairs of an escalating battle against financial crime.
As banks expand their digital capabilities, the gap between technology ambitions and workforce readiness is widening.
The gap between human and machine reasoning is narrowing—and fast.
Citi touted AI productivity gains as it moved forward with ongoing IT transformation Tuesday during the company’s Q1 2025 earnings call.
High failure rates and low returns of homegrown AI pilots are accelerating a shift to commercial, off-the-shelf solutions as software vendors roll more AI functionality into their products.
CIO’s are recalibrating IT agenda’s to make room for rising AI spend.
The results of a recent survey into the most used Gen AI tools in the Enterprise and no real surprises among the most popular
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