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FI of the Future White Paper


This survey was conducted to examine the impact of Covid-19 on financial institutions and how they are preparing for the future.

HTF Research carried out primary qualitative research with 45 C-Suite international financial institutions (FIs) between September and October 2020. The purpose was to understand the impact of Covid-19 on financial institutions and how they were preparing for the future.

This research focuses on a number of specific areas including digital transformation – especially the acceleration of cloud adoption, remote working, collaboration tools and others.

Take a look below at the table of contents, or request a copy at the bottom of the page.

Sponsored by Citrix.

Key areas covered include:

  1. Lockdown constraints and how they will be addressed in the future
  2. Business continuity plan and Covid-19
  3. Digital Transformation Acceleration
  4. Approach to remote working
  5. Percentage of staff coming back into the office in what timeframe
  6. How will FIs bring staff back to the office
  7. Importance of being able to flex between office and remote working
  8. Flex and remote working and the recruitment process
  9. Remote/hybrid workforce challenges
  10. HQ and Branch Strategy
  11. Evolution of branch networks
  1. HQ functions being rehoused in branches
  2. Reduction of HQ footprint
  3. Future and real estate strategy
  4. Cyber security prioritisation
  5. Regulatory impact during Covid-19
  6. Preparation for future ‘spikes’ or other global events
  7. How prepared are FIs for M&A as a result of Covid-19
  8. Effect of Covid-19 on consumption of IT services and solutions
  9. Top areas that FIs see changing compared to pre Covid-19