This survey was conducted to examine trends in operational resilience within financial services organisations.

Operational Resilience looks to understand the complex inter-connected dependencies and potential impact to the real economy. In this respect, Payments, Clearing, Settlement and Custody & Safekeeping are significant areas of interest. Similarly, the continued and indeed accelerated migration to the Cloud and as a result of COVID-19 together with the significant uptick in adoption of Digital services are key considerations.

This next regulatory pillar is fast approaching and will align to other regulatory regimes including the Senior Manager Regime whereby Operational Resilience will become a Board- level accountability, Recovery & Resolution Planning and Regulatory Data Aggregation.

Take a look below at the table of contents, or request a copy at the bottom of the page.

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1. Important business services and impact tolerances
2. Identification of most important business services
3. Board approved risk appetite
4. End-to-end systems and processes mapping
5. Third party supplier management
6. Outsourcing and third-party service providers disruption
7. Disruption issues
8. Assessment of resilience of third-party service provision
9. Linkage between risk and crisis management
10. Resumption of business services plan
11. Communications plan
12. Business Model Review
13. Operational resilience review post Covid-19
14. Technology and how stable and secure it is
15. Operational resilience framework
16. Governance framework
17. Ownership of operational resilience framework

18. Allocation of roles and responsibilities
19. Operational resilience areas
20. Management information and metrics
21. Overall strategy
22. Board approved strategy
23. Board member accountability
24. Senior level responsibility if not at board level
25. Level of awareness
26. Third-party service providers and scenario tests
27. Working from home
28. Self-assessment and lessons learned
29. Testing of plans
30. Lessons learnt most
31. Testing operational resilience scenarios
32. Refreshing resilience scenarios
33. Overall level of readiness